Y.E.S. Surrey Office Services
New York
United States
ph: (718) 462-1551
contact
Training & Professional Development
Get the training that will yield results. Whether it is on the workfront or the homefront, when you are in control of your surroundings there is a sense of order, balance, and peace of mind. You can get and maintain this control through organization, time management and effective communication skills.
Training can be customized to fit the needs of the client. You can select a Lunch & Learn Seminar (60 to 90 minutes), a half day or full-day training session. You can also mix & match topics. Some of the topics offered are:
The Organized Office Professional
- Master the five principles of workflow control
- Manage multiple priorities
- Get control of your email inbox
- Use the TASK TRACKing method to manage projects and meet deadlines
- Use powerful communication skills to create a win-win situation
- Create a filing system that allows for retrieval in 15 seconds or less
- Organize your workspace and desk to facilitate the flow of work
Get Organized, Get in Control, Get Out of Your Own way
- Determine and change the emotional debilitating affect clutter can have on your lives
- Use the RESPECT technique to organize anything in your home, life and workplace
- Implement the 3-S Tonic strategy to create balance in your personal and professional life
- Prevent "fires" so you won't have to put them out
- Use the ACT on It process to help you get rid of mental and physical clutter
Get Your FILES in Order
- Create a file and retrieval system for your paper files, computer files, and email
- Set up and maintain a Records Retention Schedule
- Create and manage a File Index for maximum control of your files
- Know where removed files are at all times
Manage Your Time - So You Can Manage Your Life
- Understand your relationship with time
- Identify and control the time wasters that prevent you from getting things done
- Apply the 90/10 life management rule to change how you view time
- Make BALANCE a real action verb
- Use a juggler's method to manage your busy lives
- Get your boss and others to respect your time
- Start and complete the things you most hate to do
- Reduce stress so you can increase productivity
Dealing Successfully with Negativity in the Workplace - Like a Team Player
- Identify and understand negative behavior
- Use the COWORKER technique to correct your attitude towards negative people
- Discover the single most powerful way to disarm negative behavior
- Use the 3 C"s to support a coworker, but not the behavior
- Seven things you can do to boost office morale in one day
- Apply the CoachCARE method to change an unacceptable behavior
Managing Conflict with Extraordinary Customer CARE
- Discern and understand why customers get upset
- Determine and respond to the four basic needs of your customer
- Get customer to respond positively when problems occur
- Say no and keep customer calm
- Keep yourSELF engaged with customer
- Separate the emotion from the problem to get positive results
- Maintain the control in just three steps when customer becomes abusive
Say What You Mean - Mean What You Say
Assertive Skills Training for Women- First, get organized
- Choose your battles by asking yourself two important questions
- Be the CEO of your emotions
- Stand up for yourself when the individual is your superior
- Apply the ACME principle to maintain control in difficult situations
- Three ways to say No! to demands on your time and really mean it - with a smile
- Keep the other person's feelings in tact when there's a misunderstanding
- Use positive body language to command respect
Y.E.S. Surrey Office Services
New York
United States
ph: (718) 462-1551
contact
